SHIPPING:
• Delivery range: Dubai, Sharjah, Ajman, Abu Dhabi, Al Ain, Ras Al Khaimah, Fujairah, (remote areas are not supported yet).
• Shipping standard: Free shipping for orders over 5,000 dirhams in the main urban area, 200 dirhams for less than the amount; 50 dirhams/floor for suburban areas/floors without elevators.
• Delivery time: Non-customized products are shipped within 3-5 days, customized products require 15-30 days; logistics personnel will make an appointment for delivery in advance.
• Installation service: Free installation is available for large items such as sofas and tents (except remote areas).
• Inspection instructions: Please check the outer packaging before signing for it. If you find damage or quality problems, please take photos on the spot and contact customer service within 48 hours.
RETURNS:
Return period: You can apply for return within 7 days after signing for the product (except for installed products, customized products, and special products).
Return requirements: The product must be unassembled, in its original packaging, without signs of use or damage.
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